Frequently Asked Questions
Welcome to the
Shakespeare on the Saskatchewan FAQ
A message from the SOTS Team: As part of our ongoing efforts to improve your experience, we have transitioned to a new online ticketing provider this season. While we have worked hard to ensure a smooth and user-friendly process, there may be patrons who encounter a few technical glitches along the way.
We sincerely appreciate your patience and understanding during this change. If you experience any issues or have questions about purchasing or redeeming tickets, please reach out. Our team is here to support you every step of the way.
Contact us at box@shakespearesask.com or by phone at 306-653-2300. We are happy to help!
2026 Mainstage shows
When will single tickets be available for purchase?
Single tickets for the 2026 mainstage shows will be available for purchase in early June.
Make sure to sign up for our Newsletter and follow our socials for all announcements in regards to our 2026 season!
What shows are on this season?
Much Ado About Nothing, directed by Anita Smith
Welcome to the island of Messina, a pirate stronghold where love is a duel and gossip spreads faster than cannon fire. Captain Don Pedro and his crew of rowdy swashbucklers make port to enjoy the spoils of their latest treasure trove. While there, the tides turn for the young Claudio, who falls in love with Hero, the dashing daughter of Messina’s leader. Meanwhile, sparring adversaries Benedick and Beatrice clash in a tense battle of wits sharp enough to rival any cutlass. But beware: Don Pedro’s own brother, the villainous Don Jon, is ready to scuttle it all with lies, treachery, and betrayal that will have our lovers ready to walk the plank. Grab your crew and get ready to set sail in this high-seas romantic comedy that proves no one—not even a pirate—can outsmart their own heart.
Julius Caesar, directed by Joshua Beaudry
In a modern-day Republic, rising politician Brutus is torn between loyalty to his mentor, the formidable Julius Caesar, and a growing fear that Caesar’s grip on power is eclipsing that of the Senate. As whispers of tyranny spread and deceptions blur the line between truth and ambition, a ring of conspirators draws Brutus into a dangerous plot to stop Caesar at any cost. In this world of ruthless strategy and fragile alliances, every move might be your last. This political thriller proves that once you raise the dagger, there’s no turning back.
Ticketing
Welcome! Whether you’re a returning patron or joining us for the first time, here’s everything you need to know about purchasing tickets, redeeming Flex Passes, and attending performances using our new online ticketing system, Showpass.
Flex Pass & Codes
How does a Flex Pass work?
A Flex Pass gives you access to both of our SOTS 41: Love & Tyranny productions—Much Ado About Nothing and Julius Caesar—at a discounted price. After purchasing your pass, you’ll receive a unique code via email, linked to your Showpass account. This code lets you redeem tickets for the performance dates of your choice once ticketing is live.
How do I redeem my Flex Pass code?
Visit our ticketing page when sales go live.
Select the date and time of the performance you wish to attend.
Choose your preferred seats.
At checkout, enter your Flex Pass code in the “Promo Code or Gift Code” field.
Your discount will be automatically applied.
Can I redeem multiple Flex Passes in one transaction?
Yes! You can redeem multiple codes in a single order—perfect for booking a group or ensuring your party sits together.
Ticket Sales & Account Setup
When do single tickets go on sale?
Single tickets go on sale in early June. At that time, you’ll be able to purchase regular tickets or redeem your Flex Pass codes.
Do I need a Showpass account?
Creating a free Showpass account is recommended. It lets you:
- Redeem Flex Pass codes
- View and manage your tickets
- Reprint confirmations
- Process exchanges
How do I access my tickets after purchase?
You’ll receive a confirmation email with your tickets as a PDF attachment. You can also access your tickets anytime by logging into your Showpass account and clicking on “My Tickets.”
Do I need to print my ticket?
No printing necessary! We can scan your ticket directly from your smartphone right on site!
Gift Certificates
Can I use a gift certificate from your old ticketing system?
Absolutely. All active gift certificates have been transferred to Showpass. If you had a gift certificate, you should have received an email with instructions for using it. If you didn’t receive this or need help, contact us at box@shakespearesask.com.
SEATING & Accessibility FAQ
Seating
Are performances assigned seating?
Yes, all performances are reserved seating. You’ll select your seats when purchasing tickets or redeeming a code.
Do you offer accessible seating?
Yes. We provide wheelchair-accessible seating and companion seats. These are available to book through Showpass, or you can contact us directly at box@shakespearesask.com and we will assist you in the booking process.
- Wheelchair accessible: Section 1, Row A; Section 4, Row A
- Limited mobility: Rows A or B
Relaxed Performances
At Shakespeare on the Saskatchewan, we are committed to making theatre accessible and welcoming for everyone.
Our relaxed performances are specially designed for audience members who may benefit from a more inclusive, flexible theatre environment. These performances support individuals with:
- Sensory sensitivities
- Autism or neurodivergence
- Anxiety or PTSD
- Learning or developmental disabilities
- Dementia or memory-related conditions
- Young children and their caregivers
- Mobility issues or chronic pain (e.g. those who need to stretch or move frequently)
What is a Relaxed Performance?
A relaxed performance is a modified theatre experience that removes the expectations to sit still, stay silent, or behave a certain way. We adjust the environment and expectations to create a more comfortable space for everyone.
What can I expect during a Relaxed Performance?
House Lights remain dimmed, not fully dark.
This allows for safe, low-stress movement during the show.
Sound and lighting are adjusted.
We reduce intense or jarring sound effects and avoid sudden lighting changes.(TBC)
Freedom to move or make noise.
Audience members are welcome to move around, make sounds, or leave and return to the theatre as needed.
Supports for mobility-related needs.
Relaxed performances are ideal for:
- Those who need to stand, stretch, or shift positions during the show
- Patrons using walkers, wheelchairs, or canes
- Individuals who may not be able to sit comfortably for long periods
Pre-show welcome and story overview.
Before the performance, we will offer a brief introduction to:
- Outline the story and setting
- Highlight any emotionally intense moments
- Reassure the audience that all actors on-stage are safe and performing
Are seats assigned?
Yes. All performances, including relaxed ones, have reserved seating. We offer wheelchair-accessible seating and are happy to assist with mobility needs—please contact us in advance to arrange suitable seating.
Which shows are relaxed this season?
We are hosting two relaxed performances during our 2026 season.
Exact dates will be announced when single tickets go on sale in early June.
Have questions or specific needs? We’re here to help.
Email: box@shakespearesask.com
We look forward to welcoming you—just as you are.
Exchanges, Refunds & Cancellations
Can I exchange my ticket for another date?
Yes, subject to availability. If you need to switch performance dates, you can often do this through your Showpass account or by contacting us directly. We’re happy to help!
Can I get a refund if I can’t attend?
All ticket sales are final. If you’re unable to attend, we’re happy to help you exchange for another date. Alternatively, you can donate your ticket back and request a charitable tax receipt.
Weather & Performances
What happens if it rains?
We perform unless weather conditions are unsafe. If a performance is cancelled in advance due to extreme weather, we will contact all ticketholders with options to rebook.
What should I bring?
- Dress in layers for warm days
- Bring a blanket or jacket for cooler evenings.
- Sunscreen and bug spray can come in handy for early evening shows.
Is the amphitheatre covered? What happens if it rains?
Yes, the amphitheatre is covered. However, on days with uncertain weather, we recommend bringing a rain poncho to stay dry while traveling to and from the parking area.
Parking
Parking is available in front of our site. The turn off is located on Spadina Cres, in front of the Nutrien Wonderhub.
However, this lot fills up quickly. Thanks to the SHA, additional parking is located in the City Hospital staff parking lot off Queen St. Please note that this parking is not available before 6pm on weekdays.
Festival Site
Our festival site is open to the public an hour before each performance begins.
Please note that our site is still closed to the public during box office hours.
Having Trouble with Tickets?
I lost my confirmation email—what do I do?
Log into your Showpass account and click “My Tickets” to access all your bookings. Still having trouble? Email us at box@shakespearesask.com and we will resend it.
Any other questions?
We are happy to help!
| Festival Box Office Contact Info | Onsite Box Office Hours |
|---|---|
| Please email box@shakespearesask.com or call (306) 652-9100 | As our season has not yet begun, our Box Office phone is not currently staffed. For inquiries, please email or leave a message, and a member of our administrative team will get back to you as soon as possible. Thank you for your patience, we look forward to connecting with you! |
Administrative Office
Hours: Monday - Friday: 10am - 4pm*
*Office is accessible by appointment only*
Admin & Mailing Address:
230 23rd St E Saskatoon, SK S7K 3R8
306-653-2300
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